Terms of Use

Protecting Your Personal Details With Utmost Care

Verified By Anna — Powered by AI
(Effective Date: 3 Januray 2026

1. Introduction

Welcome to Verified By Anna — Powered by AI ("I", “we”, “us”, “our”).
By accessing or using our website, digital products, verification services, reports, or any related content (collectively, the “Services”), you agree to these Terms of Use.

These Terms form a legally binding agreement between you (“you”, “the client”, “user”) and us. If you do not agree, please refrain from using our Services.

Our Services operate globally and comply with key principles under Australian Consumer Law (ACL) and general international e-commerce and digital-service regulatory expectations.

1.1 Right to refuse
We reserve the right to refuse any order placed with us.

2.The Nature of Our Service

Verified by Anna provides expert opinion-based assessments using:

• Human expertise (30+ years luxury experience)

• AI-driven pattern, image, metadata, and behavioural analysis

• Multi-point verification (item, seller, platform, price logic, digital footprint)

Our services include but are not limited to:

• Link checks

• Photo authentication analyses

• Full Phyysical Authentication Safe-Buy Reports (coming soon)

• Pre-purchase and post-purchase assessment

• Authentication opinions relating to apparel, leather goods, jewellery and other products

• Procurement services

• Dispute resolution

• Price vs market evaluation

3.Not a Guarantee of Authenticity

Our reports constitute an expert opinion, not an absolute guarantee. Final authenticity can only be confirmed through a physical inspection by the brand of origin or authorised expert.

We are not affiliated, associated, or officially endorsed by any brand, including Chanel, Louis Vuitton, Hermès, Dior, Zimmermann, or any luxury maison. Luxury brands assessed are not responsible for, bound by, or required to recognise any findings, reports, or certificates issued by Verified By Anna, and may not honour such documentation.

4. Eligibility

To use our Services, you must:

• Be 18 years of age or older

• Provide accurate and complete information

• Have the legal right to purchase or authenticate items in your country

We reserve the right to decline service at our sole discretion (e.g., abusive behaviour, fraudulent submissions).

5. Payments

Payments must be made prior to the delivery of any report.

We accept:

• PayPal

• Apple Pay

• Credit/debit cards

• Other approved payment platforms listed at checkout

All prices include GST where applicable (for Australian customers).
International clients may be subject to conversion or platform fees charged by their payment provider.

Digital services are delivered as-is and are generally non-refundable, except where required under Australian Consumer Law and defined eligible in Verified By Anna's Refund Policy.

6. Turnaround Times

Estimated delivery windows are:

• Tier 1 – Real-Time Link Check: within 2- 24 hours

• Tier 2 – Photo Authentication: within 24 hours

• Tier 3 – Full Safe-Buy Report: within 48 hours

Delivery times may vary depending on:

• Volume of submissions

• Complexity of the item

• Image quality

• Availability of supporting data

• Time zone differences

• Logistical delays

We will notify you of delays where reasonably possible.

7. User Responsibilities

By using the Services, you agree to:

• Provide true, complete, and accurate information

• Upload only images and materials you have the right to use

• Not misuse or falsify information to obtain favourable results

• Understand that incomplete or low-quality images may limit report accuracy

• Use the reports for lawful purposes only

You acknowledge that our opinion is based solely on the information you provide.

8. Intellectual Property

All materials, reports, graphics, branding, templates, and content provided through our Services are the exclusive intellectual property of Verified By Anna.

You may not replicate, distribute, resell, or modify any report, template, or assessment without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for financial loss, purchase outcomes, counterfeit purchases, or damages resulting from reliance on our reports.

• Our opinion does not guarantee authenticity or authenticity outcomes from platforms (e.g., PayPal, eBay, insurance claims, brand boutiques).

• You acknowledge that all authentication services — including AI-assisted analysis — involve inherent limitations.

Nothing in these Terms excludes rights under the Australian Consumer Law, where applicable.

10. Errors and Inaccuracies:

We always strive to provide complete, accurate, up-to-date information on our website and through our services. Unfortunately, despite those efforts, human or technological errors may occur. This site or our services may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability of services, descriptions or authentications and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions at any time.

9. International Use

While we operate globally, you are responsible for:

• Complying with local laws relating to purchasing, importing, or authenticating luxury goods

• Ensuring the legality of transactions in your region

• Understanding any regional consumer protections or limitations

10. Prohibited Use

You may not use our Services to:

• Authenticate known counterfeit items

• Support illegal reselling or fraudulent activity

• Misrepresent reports to third parties

• Harass, abuse, or manipulate sellers or buyers

• Circumvent platform rules (e.g., PayPal, eBay, Instagram)

We reserve the right to refuse or terminate service if misuse is detected.

11. Privacy & Data Handling

We collect personal information strictly for:

• Service delivery

• Client communication

• Report generation

• Fraud prevention

We comply with:

• The Australian Privacy Act 1988 (APPs)

• GDPR-equivalent international privacy principles

For full details, refer to our Privacy Policy.

12. Service Availability & Changes

We may update, modify, or discontinue Services without notice. Updated product information is received in real-time.
We may revise these Terms periodically; continued use constitutes acceptance of updated Terms.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes shall be resolved in the courts or tribunals of Queensland.

14. Contact

For questions, support or complaints, contact:

info@verifiedbyanna.com

END OF POLICY